Providing the Human Interaction That Ensures Your Customers Are Your Best Advocates

We do more than customer service. We deliver outstanding customer experiences that reinforce—and differentiate—your brand in the mind of your customer.

A customer service experience impacts the perception a consumer has of your brand. And in the in the age of social media, it can also influence more opinions than ever before. That’s why we never forget that our most important goal is to consistently deliver superior customer experiences—before, during and after the sale.

When your customers have a positive experience with your brand, you get increased share of wallet andHot Calls provides U.S. based customer service repeat business. So whether we’re answering a product question, taking an order, processing a return or exchange, or solving a problem of any kind, we always make sure your customers feel respected, served and cared for, and that we meet or exceed their expectations for the interaction.

From Customer to Advocate

Our goal is to help move your customers from satisfied to loyal, and ultimately, to advocates for your brand. Our culture, people, processes and technology all support that goal, and the strength of our commitment to it is the biggest difference between Hot Calls and other outsourced call centers.

It can also be a differentiator between you and your competition. Products may be similar, and price advantages are difficult to maintain over time, but a higher level of customer care can be a sustainable advantage for your brand—and we are experts at delivering the highest levels of care for some of the world’s most trusted brands.

Focusing on Brand Care

Hot Calls call center specialists immerse themselves in your brand, gaining hands-on knowledge by using your products, so we can speak from experience when talking to your customers.

We ensure outstanding customer experiences by being first-class communicators—both with your customers and with you. To a much greater degree than at other call centers, our account managers communicate with you and with the agents on your account to keep everyone on the same page. There are no layers of management standing between you and your Hot Calls account manager, who strongly identifies with your company and products—just like our agents. In fact, they think of themselves as working for you and always answer questions about you as if they did.
The right agents on the right accounts

Every brand has a personality of its own, and one agent may be better suited to representing it than another. We have developed proprietary recruiting, training and management processes that get the right people representing the right brand, in the right way.

We encourage our agents to take the initiative and go the extra mile in solving problems. Customers who get such outstanding, personal service become loyal customers and even advocates for your brand. Our hundreds of testimonials bear this out.

“Again, I can’t help but tell you how wonderful one of your employees is. He is incredibly conscientious, knowledgeable, diligent, professional, kind, pleasant-mannered…the list just goes on and on…This kind of dedication is priceless.  You can’t teach it.  It comes from personal integrity. He is a delight to work with and a true gem!”

Hot Calls Inc. © 2013 - Call Us! 866.298.2988