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Achieve Operational Objectives and Gain Satisfied Customers

Are you overwhelmed by the increased volume in customer calls? How would your customers rate your call center service? Is it viewed as merely another cost center?

Hot Calls’ solutions for pharmaceutical companies’ customer support help you achieve operational and customer satisfaction objectives by identifying processes that are working and not working. Our innovative pharmaceutical call center services manage your customer contacts, be they by phone, email, chat or click to call.

Many times these services are managed by separate teams: one team may deal with phone calls and another with emails, chats and social media. This silo-based structure makes it difficult to create a seamless customer experience. We cross train our representatives in all areas of customer service to ensure everyone is able to engage that customer one on one while maintaining the SLA.  If the chat queue is getting busy, other team members will jump in to ensure customer satisfaction.

By working alongside you, Hot Calls will turn your inbound call center into a strategic advantage.

Similarly, we can help you jumpstart your lead generation programs with our in-depth knowledge of how to prospect to hospitals and physicians. We partner with you to develop a call script that will effectively compel prospects to advance to the next phase in the sales cycle.

We cross train our representatives in all areas of customer service to ensure everyone is able to engage that customer one on one while maintaining the SLA.
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